Thank you for support! 

Each piece is created with care and intention, from our small studio in North Carolina. We currently ship within the U.S. only. 

Shipping Policy

Processing Time:

Please allow 3-5 business days for us to carefully pack and ship your order. Once shipped, your delivery time will depend on the shipping method selected at checkout for example, Standard or Economy. 

We'll send tracking info as soon as your package is on its way! 

Shipping Options & Costs:

At checkout, you be able to choose between Standard (about 3-4 business days) or Economy (about 5-8 business days). Shipping rates are calculated based on the weight of your order and the selected delivery method. 

Lost or Delayed Packages:

Once your package leave our hands, we are not responsible for delays caused by the carrier. If you packages is marked as "delivered" but you did not receive it, please contact the shipping carrier directly. 

Damaged Items:

If your item arrives damaged, please contact us within 3 days of delivery with the order number, photos of the item and packaging. We'll review each case individually and may offer a replacement or store credit. Please refer to our Refund Policy listed on our website's footer. 

Contact:

For additional questions, email us at tresmanosceramica@gmail.com.